FAQs
Do I need to create a store account to checkout?
No. You can place an order and checkout as a guest. Creating a store account is optional and may make it easier to track orders in the future.
Can I login using my ajc.com subscription credentials?
Not at this time. Your ajc.com subscription credentials cannot currently be used to login to the store.
What types of payment do you accept?
We currently accept the following payment methods:
* Visa
* MasterCard
* American Express
* Discover
* PayPal
* Apple Pay
* Google Pay
All payments are processed securely.
Why am I being charged sales tax?
Sales tax is collected on product purchases (and, in some locations, delivery charges) where we are legally required to do so. Tax amounts are calculated based on the state and local tax rates for the shipping destination and will be clearly displayed before you complete your purchase.
How much is shipping and how are orders shipped?
All shipping charges will be displayed at checkout before your purchase is completed. Orders may be shipped via FedEx, UPS, or the United States Postal Service, depending on the product, delivery location, and shipping method selected. Please note:
* FedEx and UPS require a **physical street address**
* **P.O. Boxes and APO/FPO addresses** must be shipped via USPS
How long does it take to process and ship my order?
Orders are typically processed and shipped within 3–7 business days. Commemorative or special items, or periods of high demand, may require additional processing time before shipment.
How can I track my order?
Once your order ships, you will receive an email with tracking information. If you created a store account at checkout, you can also log in to view your order status. If you checked out as a guest or need assistance, please contact Customer Service at: ajcstoresupport@ajc.com (Monitored Monday through Friday from 9 a.m. to 4 p.m. ET)
How do discount codes work?
Discount codes must be entered before checkout and are valid only during their stated promotional periods. Please note:
* Only one discount code may be applied per order unless otherwise specified
* Discount codes apply only to orders shipped within the continental United States
* Some items may be excluded from promotions
* Additional terms may apply and will be noted on applicable product pages
What if I need to change, cancel, or adjust my order?
If you need to make a change, please email us as soon as possible at: ajcstoresupport@ajc.com (Monitored Monday through Friday from 9 a.m. to 4 p.m. ET)
If your order is still being processed, we will do our best to accommodate your request.
Once an order has been shipped, changes may not be possible, and additional fees may apply to address changes.
If changes cannot be made, you may return the item in accordance with our Refund Policy
Do you have a physical retail location?
No. The AJC store is an **online-only** storefront.
What if there is an issue with my order once I receive it?
We’re happy to help. Please contact customer service at: ajcstoresupport@ajc.com (Monitored Monday through Friday from 9 a.m. to 4 p.m. ET)
All issues will be handled in accordance with our Refund Policy
Do you offer international shipping?
Not at this time. We will in the near future.
Do you purchase items from the public for resale?
No. We do not purchase items from individuals or third parties for resale.
Can I republish or license a photo, page, or article I purchase?
Products sold in the store are for personal use only.
A separate permissions license is required for any use involving republication, reproduction, advertising, or commercial purposes.
For information to learn more about how to license AJC articles, photos, or other content, please visit: customercare@ajc.com
Can you help me with my Atlanta Journal-Constitution digital subscription?
The AJC Store and AJC.com subscriptions are managed separately.
For help with your subscription, please visit:
Email: customercare@ajc.com · Phone number: 404-522-4141
AJC Store Support
For any online store related questions, submit this form below to send your email to ajcstoresupport@ajc.com, which is monitored Monday through Friday from 9 a.m. to 4 p.m. ET. Our team will get back to you within 48-72 hours.